We shut down suspicious activity as soon as possible.
Often saving our customers thousands!!
In short, awesome tech and incredible humans.
Our awesome tech
- We’ve invested in world-class software designed to pick up many forms of suspicious activity on customer accounts
- OTP requirements create an extra layer of protection for you when creating an account
- To help protect you, everything is housed on our website behind a secure login
Our incredible humans
Your customer support here at GCX endeavours to identify scams based on typical scammer behaviour – multiple transactions, numerical patterns, and brands used.
In the event suspicious activity is detected, customer support will suspend your account immediately, and forward you a message to verify the transaction’s legitimacy.
We do our best to prevent innocent people from being scammed and hope this content will help prevent future fraudulent crimes. However, we cannot be held responsible for the actions of scammers or for those who inadvertently give their details to scammers. Scams are ever-evolving so please stay up-to-date to stay safe.