Customer Care

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Recent activity by Customer Care Recent activity Votes

  • Can I merge two accounts?

    1. Account
    2. FAQ's

    We can help, please contact customer service. > contact us  Reminder to provide us with the account details you wish to merge.

    • Customer Care
    • Updated
    • 6 followers
    • 4 comments
    • -1 votes

  • How do I redeem my gift card?

    1. Redeem
    2. FAQ's

    For in-store. Go to Giftcardexchange >  Login > My Account > My Wallet. In My wallet, you will see all your available gift cards. Click on your gift card and activate your card if it is not already...

    • Customer Care
    • Updated
    • 8 followers
    • 4 comments
    • -5 votes

  • Where is my gift card stored?

    1. Receive
    2. FAQ's

    A Gift Card is always stored in your wallet. You can access your wallet by logging into Login> My Wallet.  A Gift Card can only appear in your wallet if you purchased the card for yourself or you w...

    • Customer Care
    • Updated
    • 11 followers
    • 2 comments
    • 2 votes

  • How do I accept my gift card?

    1. Receive
    2. FAQ's

    You can receive a gift card by SMS, email or both. The process to accept your gift card is the same.  Click on the link in either the email or SMS. It will launch the login or sign up page. If you ...

    • Customer Care
    • Updated
    • 20 followers
    • 0 comments
    • -2 votes

  • My friend hasn’t received their gift card, what can I do?

    1. Receive
    2. FAQ's

    There could be a couple of reasons why someone hasn’t received a gift card. Here are the most common reasons and solutions.  Check that the Gift was sent to the correct email and or mobile number....

    • Customer Care
    • Updated
    • 4 followers
    • 1 comment
    • -2 votes

  • Does GCX have my money?

    1. Scams & Fraud
    2. FAQ's

      No, unfortunately, once the cards have been activated by the scammer, the money is taken from our accounts and sent to the retailer.    Call your Support Team at GCX on(03) 8397 7277 if you have ...

    • Customer Care
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Can I buy multiple Gift Cards?

    1. Buy
    2. FAQ's

    Yes, in one transaction, you can buy multiple cards at the same time and forward them to various recipients.   You are limited to a maximum purchase value of $5000 per day, per customer.  If you wi...

    • Customer Care
    • Updated
    • 2 followers
    • 3 comments
    • 1 vote

  • Can I still send a gift card if my friend doesn’t have a phone?

    1. Buy
    2. FAQ's

    Yes, if they have an email account.   You can send a gift card via SMS, Email or both. If you send the gift card to your friend who doesn’t have a mobile phone, ensure they have access to their ema...

    • Customer Care
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Will I be notified when my friend has opened their gift card?

    1. Buy
    2. FAQ's

    Yes. When you purchase a gift card for a friend, there are three statuses on its journey to the recipient: AWAITING DELIVERY: This gift was scheduled to be delivered later. NOT OPENED: The gift car...

    • Customer Care
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • My order was unsuccessful at checkout, what do I do?

    1. Buy
    2. Articles

    'Error with your payment'  Check your Card details one more time Go to your bank    'Function not supported' Use a different card   Online payment security is an essential foundation of our tec...

    • Customer Care
    • Updated
    • 1 follower
    • 0 comments
    • -3 votes