Websites and online platforms, including ours, sometimes temporarily suspend accounts as a protective measure. These suspensions are not necessarily an accusation of wrongdoing but are often triggered automatically by systems designed to detect unusual or potentially high-risk behaviour.
Our top priority is the safety and security of our users and community. Suspensions are one way we help prevent unauthorised access, protect against fraud, and ensure compliance with local regulations.
Common reasons your account may be suspended include:
Non-Australian phone numbers: Accounts registered with phone numbers outside Australia may trigger additional verification checks due to regional restrictions.
Non-Australian internet connections: If your connection is detected as originating from outside Australia, especially during login or redemption activity, this may result in a temporary suspension.
VPNs, proxies, or other connection obfuscation tools: These tools mask your real location and may be associated with fraudulent or automated behaviour.
Anonymous or throwaway email addresses: Temporary or one-time-use email services are often used by malicious actors and can lead to account restrictions.
Suspicious browser behaviour: Actions such as rapid page switching, the use of automation tools, or unusual patterns in how you access the site can sometimes trigger a security response.
These checks are in place to help ensure that all activity on our platform is genuine and secure.
What should I do next?
To reinstate your account, please verify your identity by speaking directly with one of our customer service representatives.
đź“ž Call us on: (03) 8397 7277
🕒 Hours (AEST): Monday – Friday, 9:00 AM – 5:00 PM
We appreciate your cooperation and understanding as we work to keep your account—and our platform—safe for everyone.
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